What Clients Say
Member
My name is Joe and I work for a commercial printer in Northern Kentucky. I have been a Foreman for 16yrs. In those years, my use of our insurance was limited to a couple of broken bones with the kids and some doctor appointments. I really had no clue as to the ins and outs of health insurance.
My wife was diagnosed with a rare form of Cancer in January of this year. It has been very involved, with multiple test, scans, hospitals here in Cincinnati as well as a couple of other facilities outside of the area. Your Team at Ohio Graphic Arts (which is administered by HSR) has been nothing short of "SPECTACULAR". No matter how dumb the question or how involved the billing problem, everyone that has helped me has been patient informed and professional. And in the midst of all that our case Nurse calls just to check up on my wife, I know that is not a regular part of her job. Thanks to all of you for making this part of our problem effortless, I really can't say enough good things about everyone who has helped.
Client
I want to express my personal thanks to you and everyone in your organization for the outstanding service you provide our Company. I appreciate the excellent rapport your staff develops with our employees who come to use your services. I continue to receive favorable comments from employees about your company. One of the hidden benefits that comes from our association with HSR is that you help us maintain good employee relations. D.K., Ohio
Member...
I want to take just a minute to say how much we appreciate Marcia (Case Manager). She has taken such good care of us and our boys. It means a lot to know that she is just a phone call away. HSR has a rare jewel in her. Thank you from the bottom of my heart! B.C., Kentucky
Member...
I have dealt with Jennifer, a claims adjuster, for a while and all I can say is "what a breath of fresh air". Jennifer has always been extremely pleasant to work with. She is very knowledgeable about the health insurance plan that we have and has taken the time, on numerous occasions, to explain various aspects of it to me until I'm confident that I understand. L.D., Illinois
Client...
HSR provides sophisticated reports which highlight a variety of utilization review issues. These reports, together with the meetings we have with the Health Service Review staff, were invaluable in helping us track down and correct inappropriate utilization. D.M., Ohio
Member...
Julie has the ability to listen even if I call upset and rambling. She calms me down and is always understanding. Any question I ask is answered so that I can understand it. B.M., Indiana
HSR establishes long-term relationships with our clients. The majority of our clients have been with us for over 10 years. Why the loyalty? HSR provides client-centered solutions that meet their needs. Employees feel like someone really cares (because HSR does) and employers appreciate the way HSR "flattens" the healthcare cost curve.
